Frequently Asked Questions
Are all Mr. LongArm products made in the USA?
The overall majority of Mr.LongArm’s products are Made in the USA with just a few exceptions. All products show the country of origin on their packaging and on the individual product pages on our website.
What is the difference between Alumiglass (6600 Series) and Pro-Lok (2300 Series) Extension Poles?
The only difference is that Alumiglass poles have a smooth fiberglass handle and Pro-Lok poles have a fluted fiberglass handle. This difference does not affect the operation or durability of the extension pole. The fluted handle provides a better grip than the smooth fiberglass handle when wet. Otherwise, it is a matter of personal preference.
My threaded end/locking mechanism/component piece broke, can I get a replacement?
Yes! Mr. LongArm replaces the component parts (not including the fiberglass or aluminum sections of the extension pole) at no charge for the part themselves, however we do have a shipping and handling fee to ship the part to you. Please contact our Customer Service Department at 1-800-821-3508 or send us a message via our Contact Us Page and we’ll help you get your product back to working order!
How do you clean/change out the push buttons on 7500 and 7700 Series Extension Poles?
Insert the blade of a small screwdriver between the button and lock housing and gently pry the button upwards. Remove the diaphragm and pin, clean them if reusing. Clean up any dried paint inside and around the outside of the housing. Reinsert the diaphragm or place a new diaphragm into the seat. The pin should lock into one of the holes in the aluminum tube. Insert the button at a slight angle with the tab aligned with the guide slot inside the housing. Then press the edge of the button and it should snap into place. Order the button kit and instructions from Customer Service at 1-800-821-3508.
Where can I buy Mr. LongArm products?
Mr. LongArm products can be found nationwide and in several other countries including in hardware stores, home centers, specialty paint stores, RV dealerships, janitorial/sanitary, industrial, safety, and electrical supply shops, and a myriad of other storefronts and online companies specializing in niche products. You can buy a few select items directly from us through our online store. For products not in our store, each product page has a Where to Buy button that when clicked will initiate an online search for that product.
What products can I buy direct from Mr. LongArm’s online store?
While Mr. LongArm does have specific items that are sold in our online store, any item not listed in our online store is only sold by Mr. LongArm for resale. We do sell a variety of items in our online store including our Tool Storage Rack, Complete Bulb Changer Kit, Extension Poles and more. If you would like to shop our on-line store, here is a link online store.
What is the warranty on your products?
Mr. LongArm offers a 90 day Limited Warranty from defects on all of our products through the place of purchase. Contact your store and they should be able to assist you with an exchange/refund. For returns of items purchased on the Mr. LongArm online store see our Consumer Returns Policy. If you have any other questions or concerns, please feel free to contact our Customer Service Department at 1-800-821-3508. View the details of our Limited Warranty.
I am a Retailer/Distributor and would like to carry Mr. LongArm products, who do I contact?
You can use the contact forms on our contact page or call customer service at 1-800-821-3508 during normal business hours to set up your account.
Which extension pole do I need?
Check out our blog post Picking the Best Pole for the Project to help you determine which type of pole your project requires. Or you can try our Pick-a-Pole app to help you choose the right extension pole. It’s easy, just select your application and answer a few questions about the size of your project. We’ll take it from there and help you find just the right extension pole.
Can Inventors submit new product ideas?
Yes, Mr. LongArm is always open to new product ideas. Please contact customer service at 1-800-821-3508 during normal business hours to initiate the process of reviewing a new product or conceptual idea.
What are your regular business hours, telephone and fax numbers?
Mr.LongArm’s regular business hours are Monday-Friday 8 a.m. to 5 p.m. CST. Our telephone number is 1-800-821-3508 and our fax is (816) 537-6162. If you need to contact us outside of regular business hours you can leave a message by phone or send us a message via our Contact Us Page.